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Help zone

Help zone

FAQs

Just click on a question to see the answer:
How do I place an order?
How long will my order take?
What forms of payment do you accept?
What if I have questions about my order?
What are the charges for Shipping and Handling?
Where will SDFilingProducts ship products?
Why wasn't an invoice included in my package?
Why were some of the items I ordered not in this package?
What if I'm not satisfied with my order?
How do I return an item?
What should I do if my order is incorrect?
What should I do if my order is damaged?
Who pays for return shipping charges and restocking fees?
Is shopping online secure?
What is your privacy policy?
Why are some of the products in your catalogs not shown in the online store?
How do I get an additional copies of an invoice?
Why information do I need to provide when placing an order?

How do I place an order?
Just follow these three easy steps:
1. Choose a category and subcategory from the left hand side panel (Folders, Labels, etc.)
2. Choose product from the left hand side panel .
3. Surf to the products you like, enter a quantity and hit add it to cart. That's it.
Add as many products as you wish and hit check out to purchase. If you already know the specific item numbers and quantities you wish to order and have your printed catalog handy, you can use the catalog skew numbers to order on this site. You can reach us by phone Monday through Friday 8:30am to 5:30pm PST at 888-SMD-FILE [ 888-763-3453 ]

How long will my order take?
We ship same day for IN STOCK item orders received by 2:00pm, PST. Need a rush delivery? When you need even faster service, ask for our Express Delivery. When your order is ready for shipment, we can expedite delivery via UPS Next Day Air or UPS Second Day Air. Actual shipping charges will be added to your bill. Estimated delivery charges can be obtained by calling 888-SMD-FILE [ 888-763-3453 ].

What forms of payment do you accept?
When ordering online, you can pay using a major credit card (we accept Visa, Mastercard and American Express) or  we can bill you. If you prefer to be billed, we will send you an invoice that includes shipping charges when the order is shipped. Invoices are payable 30 days from date of invoice. Note: If you are a new customer your account is subject to credit approval. Prepayment by credit card rushes your order through our Credit Department and establishes credit for future orders.

What if I have questions about my order?
If you need to inquire about an order you've already placed or if you've found a mistake or problem that needs to be addressed, call our helpful customer service representatives at 888-SMD-FILE [ 888-763-3453 ], Monday through Friday, 8:30am to 5:30pm, PST.

What are the charges for Shipping and Handling?
We ship most products via UPS. Rates vary depending on the weight and size of items ordered. For shopping cart orders, estimated shipping costs will be displayed during the online checkout process. For estimated shipping charges, call 888-SMD-FILE [ 888-763-3453 ].

Where will SDFilingProducts ship products?
With the exception of a few products, we only ship to customers in the United States. Hawaii and Alaska are not included in the free or flat rate shipping

Why wasn't an invoice included in my package?
In those cases, an invoice is mailed separately after the shipment of your order. If you prepaid a catalog order and would like an invoice, we can supply you with an invoice upon your request.

Why were some of the items I ordered not in this package?
Due to the nature of some products or temporary back orders, it may have been necessary to split your order.

What if I'm not satisfied with my order?
At SDFilingProducts, your satisfaction is 100% GUARANTEED! You must be completely satisfied with every product you purchase. If for any reason you are not, return it within 60 days for immediate replacement, full credit or refund.

How do I return an item?
To return an item, simply call us at 888-SMD-FILE [ 888-763-3453 ] Monday through Friday, 8:30am to 5:30pm, PST, for prior authorization to assure proper shipping instructions and credit assurance. Pre-authorized returns must be sent within 30 days of the invoice date for a full refund, credit or replacement. A 15% restocking fee may be charged. Merchandise may not be returned after 30 days.

What should I do if my order is incorrect?
Just call 888-SMD-FILE [ 888-763-3453 ] for our courteous Customer Service Representatives who are available to assist you from 8:30am to 5:30pm PST, Monday through Friday.

What should I do if my order is damaged?
Save all delivery receipts, packing materials and shipping containers and call us at 888-SMD-FILE [ 888-763-3453 ]. We're here to assist you  from 8:30am to 5:30pm PST, Monday through Friday. We will see that a replacement order is shipped or a credit or refund issued.

Who pays for return shipping charges?
SDFilingProducts will arrange for return shipping on any items shipped incorrectly, defective, or damaged and will pay necessary expenses. You are responsible for return shipping under any other circumstances. A restocking fee of 15 % of order will be charged if it is customer error.

Is shopping online secure?
We use SSL (Secure Socket Layer) technology to ensure our site's security. SSL is the industry standard for securing commerce transactions. SSL encrypts all of your personal information (including credit card number, name and address) so it cannot be read as the information travels over the Internet. You can order online at our site with confidence, knowing that your information is secure.

What is your privacy policy?
At SDFilingProducts, we are committed to ensuring your privacy and the security of your personal information. Click here to view our privacy policy.

Why are some of the products in your catalogs not shown in the online store?
Most of our product line is available in our online store. However, if you have one of our catalogs and see something in it that you would like to order call our Customer Service department at 888-SMD-FILE [ 888-763-3453 ], Monday to Friday, 8:30am to 5:30pm, PST.

How do I get an additional copy of an invoice?
To receive a copy of your invoice click here and fill out the short request form.

What information do I need to provide when placing an order?
In the registration process, you will be asked to enter your name, shipping and billing address information, email  and choose a user ID and password. Each time you come to the site after you have registered, we will fill in your account information so you don't need to re-enter it each time. This will save you time and speed up the ordering process!

Accepting Major Credit Cards

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